At Fresh Kitchen Tools, we’re committed to providing an elegant and seamless experience from our kitchen to yours. Below you’ll find answers to our most frequently asked questions about our products, delivery, and services.

Product Questions

What types of products does Fresh Kitchen Tools offer?
We specialize in elegant kitchen and dining essentials including bowls, cheese boards, cups & mugs, dessert bowls & stands, dinner sets, jugs & pitchers, picnic tables, plates, platters, sauce boats & condiment sets, serving & salad bowls, serving trays, and tea & coffee serving pieces.
Are your products durable and practical for everyday use?
Absolutely. Each product in our collection is handpicked for both its aesthetic appeal and functional design. We prioritize durability and timeless style to ensure our pieces become cherished elements of your daily kitchen rituals.
Do you offer complete dinner sets?
Yes, we offer beautifully curated dinner sets that combine style with functionality. Our sets are designed to create a cohesive tablescape that elevates any dining experience.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience in the future.

Shipping & Delivery

Where do you ship?
We proudly ship globally! However, we are unable to deliver to select remote areas in Asia and other regions. During checkout, you’ll be able to confirm if we can deliver to your location.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping (via DHL or FedEx): $12.95. Your order will be processed within 1-2 business days and delivered within 10-15 days after dispatch.
– Free Shipping (via EMS): For orders over $50. Delivery within 15-25 days after dispatch.
How long does it take to process my order?
All orders are processed within 1-2 business days before being handed over to our shipping partners.
How are products packaged for shipping?
We take great care in packaging your items to prevent damage during transit. Each product is securely wrapped and cushioned to ensure it arrives in perfect condition, ready to enhance your kitchen experience.
Can I track my order?
Yes, once your order ships, you will receive a confirmation email with tracking information so you can follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We stand by the quality of our products. If you’re not completely satisfied, you can return your purchase within 15 days of delivery for a hassle-free refund or exchange.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
Who pays for return shipping?
For defective or incorrect items, we will cover return shipping costs. For returns based on preference, the customer is responsible for return shipping fees.
How long does it take to process a refund?
Once we receive your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your financial institution.

Additional Questions

Are your products suitable for gift-giving?
Absolutely! Our elegant kitchen essentials make wonderful gifts for weddings, housewarmings, holidays, or any special occasion. Consider our artisan dinner sets or sophisticated cheese boards for a gift that combines style with substance.
Do you offer wholesale or bulk pricing?
We do offer special pricing for bulk orders. Please contact us at [email protected] with your requirements, and our team will be happy to assist you.

Still have questions? Our customer service team is here to help.

Email us at: [email protected]

Based in Boston, serving customers worldwide.