At Fresh Kitchen Tools, we are dedicated to bringing the artistry of the table to your home. We understand that receiving your handcrafted kitchenware in a timely manner and with complete confidence is paramount to your experience. This policy outlines our commitment to you regarding shipping and returns.

Shipping Information

We carefully pack and ship your orders worldwide (excluding Asia and certain remote regions) to ensure they arrive in perfect condition.

Order Processing

Please allow 1-2 business days for us to lovingly prepare and package your order for shipment.

Shipping Methods & Timelines

We offer two reliable shipping options to suit your needs:

  • Standard Shipping (12.95 USD): Shipped via DHL or FedEx. Your order will typically arrive within 10-15 business days after it leaves our warehouse.
  • Free Shipping: Available on orders over $50, shipped via EMS. Your order will typically arrive within 15-25 business days after it leaves our warehouse.

Please note that these timeframes are estimates and can be affected by factors beyond our control, such as customs processing.

Returns & Exchanges

We stand behind the quality of our elegant, artisanal products. If you are not entirely satisfied with your purchase, we offer a straightforward returns and exchange process within a 15-day window.

Timeframe

Returns and exchanges are accepted within 15 days of the date you receive your shipment.

Conditions for Return

To be eligible for a return or exchange, your item must meet the following conditions:

  • Be in its original, unused, and undamaged condition.
  • Be in the original packaging, including all protective wraps and boxes.
  • Be accompanied by your original order confirmation or receipt.

Non-Returnable Items

To uphold the highest standards of health and safety for all our customers, we cannot accept returns or exchanges on the following product category:

  • Cheese Boards: For imperative hygienic reasons, all cheese boards are considered final sale once used.
Please note: This policy is in place to ensure the safety and quality of every product we deliver to our valued customers.

How to Initiate a Return or Exchange

Follow these simple steps to begin your return or exchange:

  1. Contact Us: Email our dedicated customer service team at [email protected] within the 15-day period. Please use the subject line “Return/Exchange Request” and include your order number and reason for return.
  2. Wait for Instructions: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not ship your return without an RMA number.
  3. Ship Your Item: Carefully repackage the item(s) in their original packaging. You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong or defective item shipped). We highly recommend using a trackable shipping service for your protection.
  4. Processing: Once we receive and inspect your returned item, we will process your request. Please allow 3-5 business days for this processing after we receive the package.

Refund Information

Once your return is processed and approved:

  • Timing: Refunds will be issued to your original method of payment within 5-10 business days.
  • Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please note that your bank or payment processor may take additional time to post the refund to your account.
  • Deductions: The original cost of shipping is non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Contact Us

If you have any questions about our Shipping or Returns & Exchanges policy, our customer service team is here to assist you.

Email: [email protected]
Postal Address: Fresh Kitchen Tools, 99 Hiddenview Drive, BOSTON, US 31626